Amsterdam אמסטרדם 2018

I had a really wonderful customer service experience at  this shop, and I wanted to yelp about it!!!   I came in on a Saturday afternoon, I think it was two weeks ago.  I was looking for wooden dowels.  When I lived in the United States, I always purchased these from art supply shops so assumed it would be the same here.

I went to the front desk, after not finding any dowels in the shop.  I apologized for not knowing the dutch term for dowel, and asked the lady at the front desk if there were any in stock.  She did not know to what I was referring but invited me to use the computer on the corner to look over her shoulder as she looked it up.  She was so kind and friendly!  First, she googled the English to dutch translation (turns out it is duevel), then she told me what sort of shop I could find them in, then she googled that, then she gave me directions to the closest shop that would have them!  This while also busily ringing up other customers! She was really fantastic.

The store is enormous, and has just about everything you could want.  But, good customer service in the Netherlands is hard to find and over the top amazing customer service is as rare as a unicorn.  I highly recommend patronizing this shop.